Effective Date: August 1, 2026 Last Updated: August 1, 2026
At FirstFiber Technologies (“we,” “us,” or “our”), accessible from FirstFiberTech.com, protecting the privacy and security of our business partners, clients, and website visitors is a primary commitment. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit inquiries, or interact with our services.
1. Information We Collect
We collect information necessary to facilitate international inquiries and trade communications. The types of data we collect include:
Information You Provide Voluntarily:
- Business Contact Details: Name, job title, company name, business email address, phone number, and physical company address.
- Inquiry Specifications: Requests for Quotations, product requirements, and messages submitted through our online inquiry forms.
- Live Chat Communications: Information, messages, and files you choose to share with us through our live chat feature (provided by Tidio).
Information Collected Automatically:
- Technical & Usage Data: IP address, browser type, operating system, access times, device information, and pages visited.
- Media & Interaction Data: When you view videos hosted on our site, our video hosting provider (SproutVideo) collects analytics regarding your viewing behavior and device network identifiers.
- Search & Indexing Data (Google Search Console): We collect aggregated, non-personally identifiable search data (such as search queries, impressions, and click-through rates) to understand how our site appears in Google Search results.
- Essential & Functional Cookies: We use basic functional cookies necessary for website operation, security, and session management.
No Online Payment Processing: Our website does not process, collect, or store credit card details or online payments directly. All commercial transactions are handled offline through standard invoicing and direct bank transfers.
2. How We Use Your Information
We process your information for legitimate business operations, including:
- Inquiry Processing & Automated Email Receipts: When you submit an inquiry form on our website, your submitted details are transmitted via standard SMTP protocol to our team. An automated email confirmation receipt is dispatched to your provided email address to confirm receipt of your inquiry.
- Providing Real-Time Support: Using our live chat tool to assist you with product questions and customer service in real time.
- Order Fulfillment & Support: Preparing price quotations, processing orders, handling international shipping documentation, and providing technical support.
- Website Optimization & Search Visibility: Analyzing basic server logs, media engagement metrics, and aggregated search performance data (via Google Search Console) to maintain system stability, optimize site functionality, improve our content relevance, and prevent security incidents.
3. Cookies and Choice
- Essential Cookies: Our website uses essential technical cookies required for basic navigation, security, and system performance.
- Third-Party Cookies (Analytics & Features): We use third-party services (such as Tidio for live chat and SproutVideo for video hosting) that may place cookies on your browser to maintain chat sessions, store video player preferences, and collect aggregated analytics.
- Custom Cookie Consent Banner: We implement a custom cookie consent banner on our website to inform you about our cookie usage. Non-essential third-party cookies and tracking scripts will only be loaded after obtaining your explicit consent. You may also disable or manage cookies through your web browser settings.
4. Legal Basis for Processing (EEA / UK Visitors)
For visitors located in the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for processing personal data under the General Data Protection Regulation (GDPR) includes:
- Contractual Necessity: Processing required to fulfill pre-contractual steps (e.g., responding to RFQs and issuing price quotes).
- Legitimate Interests: Processing aligned with our legitimate commercial interests in B2B communication, customer support, optimizing web search visibility and system security.
- Consent: Processing based on your explicit consent, such as the use of non-essential cookies and third-party tracking technologies.
5. Data Storage Location & International Transfers
- Data Storage Location: User data collected through our website and server infrastructure is stored and processed on secure servers located in France.
- International Data Transfers: As an international business operating from China, customer inquiries received via SMTP and interactions via our live chat are accessed by our authorized operational personnel in China to respond to your commercial requests. Additionally, certain third-party processors (such as Tidio, Google and SproutVideo) may process data in the United States or other jurisdictions. We maintain appropriate administrative and technical safeguards (including Standard Contractual Clauses where applicable) to protect your personal data across all jurisdictions.
6. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share data only with authorized service providers as necessary for our operations:
- Service & Infrastructure Providers: Technical hosting providers, SMTP infrastructure providers, and freight/logistics partners required to fulfill business orders.
- Third-Party Data Processors: We utilize specialized third-party platforms to enhance our website functionality, subject to strict Data Processing Agreements (DPAs). This includes:
- Tidio: Provides our live chat functionality and processes chat transcripts and IP addresses.
- SproutVideo: Hosts our video content and collects viewing analytics and IP addresses.
- Google Search Console: Monitors and analyzes our website’s search performance and health using aggregated, non-personally identifiable search data.
- Legal Compliance: When required by applicable law, regulation, court order, or official request to protect our legal rights, property, or safety.
7. Data Security and Retention
- Security Safeguards: We employ technical controls (including SSL encryption) to protect data during transmission and storage.
- Data Retention: Personal and business data are retained only as long as necessary to fulfill the purposes outlined in this policy or to satisfy statutory accounting and legal requirements.
8. Your Rights
Subject to your local privacy laws (such as GDPR), you have the right to:
- Access & Rectify: Request access to or correction of inaccurate personal records.
- Erasure: Request deletion of personal records, subject to legal retention obligations.
- Object / Restrict: Object to data processing or request restrictions regarding communications.
- Data Portability: Request a copy of your personal data in a structured, machine-readable format.
To exercise any of these rights, please contact our Data Privacy Team at privacy@firstfibertech.com.
9. Contact Us
If you have questions, comments, or privacy requests, please contact us using the details below:
Sales Contact Email: sales@firstfiber.tech
Company Name: FirstFiber Technologies
Company Address: 207/211, Building 6, 285 Rongxing Road, Shanghai, China
Website: FirstFiberTech.com
Data Storage Location: France
Privacy Contact Email: privacy@firstfibertech.com